IN THE RIGHT PLACE,
AT THE RIGHT TIME.

DUBAI

UNITED ARAB EMIRATES

+971 4 551 7554

lga@lgadubai.com

24/7

ROUND THE CLOCK

OUR HERITAGE

LGA Assistance is the most leading and innovative medical assistance company with a high-performance track record of experience and excellence in the healthcare assistance industry. LGA Assistance is the first company that became part of the Green and Gray Group, which emphasizes stability, financial strength and prudence, high product quality, and high professionalism. Our reputation extends beyond its current businesses and geographic scope, making it a partner of choice for 169 international companies, and its name is a premium brand that attracts many of the best and brightest talents. Our journey started last 2004 in Egypt and built a powerful alliance with the Gulf Corporation Council in 2013. LGA is a specialized medical assistance company that is dedicated to performing a wide variety of healthcare management. LGA takes pride in providing various international assistance services to the locals, expatriate workers, corporate partners, business and leisure travelers across the 7 Emirates and GCC countries. LGA is licensed by the UAE Ministry of Health (MOH), Dubai Health Authority (DHA), and Abu Dhabi Health Authority (AHA) and highly recommended by all public and private hospitals all over the UAE and GCC countries. LGA is the only medical assistance organization that offers the highest international diverse line of healthcare services through our very own network, without any other third-party interventions.

OUR PURPOSE

To deliver the highest world-class quality and relevant patient-centered healthcare services guided by our strong LGA core values.

CORE VALUES

We act and shape the essence of our company’s culture with our strong principles and core values. These are our guiding principles, and we are aligned to use these deeply held philosophies to choose between right or wrong.

OUR GOAL

To be a globally preferred healthcare assistance partner for our clients by creating value in their business through innovative healthcare solutions.

Customer-driven

We place the most importance on client satisfaction.

Compassion

We enrich the quality of life and well being of our clients by giving a very passionate with world-class service.

Passion for Excellence

We pledge to perform the best for our clients and key partners.

Ownership

We take pride in being responsible for our service.

Integrity

We keep our commitment to foster and build strong long-lasting relationships with our clients.

Education

We educate our clients with honesty as our follow through to the service they have received.

Innovation

We constantly seek innovative ideas and solutions to stay at the forefront of the healthcare assistance industry.

OUR SERVICES

As the largest and one of the best independent medical assistance companies across the UAE and GCC countries, LGA strategized necessary infrastructure to enrich our network with innovative healthcare services and modern technology to maintain the world-class with reasonable price healthcare services that we offer. LGA provides various international assistance services to the citizens, expatriate workers, corporate partners, business and leisure travelers. It includes healthcare management, 24/7 Alarm Center, home care medical services, travel assistance, transportation and repatriation, cost containment, funeral services, corporate medical aid, and healthcare trainings.

ASSISTANCE SERVICES

ALARM CENTER

LGA guarantees that our clients will be served speedily and efficiently with the highest international quality medical assistance. Our Customer Service Representatives have undergone extensive fundamentals, code of conduct, policies and protocols based on GDPR Compliance, product specifics, system navigation and automation, and soft skills training for 3 weeks to make sure that they are equipped with strong knowledge and experience a continuous training program weekly and quarterly with the help of our Learning and Development Team. Our multilingual operators are dedicated to delivering exceptional care, who speak in at least five languages, including Arabic, English, Russian, German and Filipino. We are committed to bring a world-class and patient-centered healthcare services 24/7 including holidays to any place in UAE and GCC countries with the help of our Workforce, Quality, and IT Management System to reduce wastage, improve process control, lower costs, establish credence and deliver consistent great customer experience.  We make ourselves available to ensure that we will quickly and efficiently process the needs of our clients and dispatch our fully licensed and well-trained doctors and healthcare practitioners without any delay. On the first quarter of 2020, LGA Assistance will be establishing a new alarm center in Egypt to strengthen the speed of our service

ON CALL DOCTORS

LGA Assistance is the first and only medical assistance company in the United Arab Emirates who provides on-call doctors across all seven Emirates and in GCC countries. With a solid competence in the healthcare assistance industry, LGA is housing fully- licensed and well- experienced doctors to assist with immediate needs. On-call doctors are pragmatic and highly knowledgeable in giving careful considerations to the client’s medical concerns and determining a valid path forward. LGA empowers patients to work with LGA’S own internationally trained doctors and health workers and make healthcare decisions that are best for them.

TRAVEL ASSISTANCE

LGA provides a vast assortment of travel assistance services. We work to ensure the comfort of our clients throughout every journey. We offer our expertise in meeting travel arrangement needs including ticketing, transports, car rentals, hotel bookings, and medical/ health tourism, obtaining medical report and fit- to fly certificate from the healthcare facility and providers, securing required airline medical clearance, arranging and providing all ground transportation, coordinating the transfer with the attending and receiving facility, coordinating with the medical team for the entire transfer and update the family members as it progresses. With our 24/7 Alarm Center, clients can quickly contact us to request any travel assistance needed. LGA assures our client’s journey will be satisfied all the way.

CASE MANAGEMENT

Worry no more! LGA Assistance values the image of our partners and stakeholders to their clients. LGA provides the most modern and best scheme of managing medical assistance throughout the UAE and GCC countries. We pioneer the transformation of case management to decrease cost, improve quality, and measure outcomes and focused on patient-centric healthcare. Our healthcare case management assistance scheme supports the planning, seeking, delivering, monitoring, and evaluating healthcare services on behalf of our clients. We focus on providing personalized services to improve the care that our clients will receive. We diligently check coverage and benefits, create Guarantee of Payments, arrange special services and investigations, coordinate with the MOH, DHA, HAAD accredited private and public hospitals, manage cases in any medical facilities that are not part of our network of providers, deliver documents quickly with reasonable fees, plan to reduce expenses and improve the medical care. We assure our partners that we will be with them every step of the way in their patient’s healthcare journey.

TRANSPORTATION & REPATRIATION

International medical transfer services 24/7 is very essential in the healthcare industry. LGA Assistance has partnered with a global alliance of reputable transportation and repatriation players to operate worldwide to offer a wide- range transportation and repatriation services from patient evaluation, fully- equipped ground ambulance and non- ambulance arrangement, highly trained doctors and medical escort services, medical equipment arrangement, charter air ambulance services, commercial flight with stretcher, to hospital bed booking services with full transfer documentation preparations. We got it all for our clients! We are allied with the most trusted transportation and repatriation providers who manage medical transfers for the patients to safely and immediately assisted from medical facilities to their home. We ensure that we don’t allow geographical boundaries or time zones to come in-between provision of support. Our goal is to ensure convenience, hassle- free transfers of our clients.

COST CONTAINMENT

We know that Cost containment is essential to our partners and stakeholders followed by adopting innovative approaches to expense reduction and diversifying revenue streams hence, we have a dedicated Cost Containment Team to combine sustainable cost control with steady revenue for all of our clients. We have a wide array of experience in the local market using the most modern procedures and concepts to minimize costs without compromising the quality that we provide to our patients. LGA offers a fixed rate of on-call visits. We actively engage in re-pricing and direct negotiations with healthcare facilities. We have established strong relationships with our key partners to allow us to provide exclusive discounts to our clients. We gain experience and expertise in managing cases in all of our partnered medical facilities to have a flexible scale of assistance fees for complex medical cases. We master this approach to improve the quality, accessibility, and affordability of the services that the client’s get to achieve the optimum healthcare experience.

FUNERAL SERVICES

Death is an intrinsic part of life. It is inevitable. The loss of our loved one showers us with a range of emotions. At this most difficult time, our clients can rely on us. LGA provides a wide assortment of funeral services with compassion and dignity. Our team is authorized to supervise the entire process to assist our clients in making funeral service arrangements such as monitoring the embalming and encoffin process, transportation services, and air cargo services. We also provide daily email updates, documentation, and attestations required locally. We are dedicated to assisting in making funeral services with commitment and excellence.

OUR NETWORK

LGA is continuously expanding and growing into a wide range of countries with a strong accreditation from the three major health authorities in UAE, Health Authority Abu Dhabi (HAAD), Dubai Health Authority (DHA), and the Ministry of Health (MOH). We assure our clients that we provide the highest international standard services. LGA has formed a powerful worldwide alliance and partnerships with the major private hospitals, clinics, diagnostic centers, locals and international air and ground ambulance companies to ensure that all of our clients are accommodated and provide perfect experience healthcare journey.

UNITED ARAB EMIRATES

EGYPT

KINGDOM OF
SAUDI ARABIA

OMAN

BAHRAIN

QATAR

KUWAIT

JORDAN

IRAQ

LYBYA

LEBANON

IRAN

PALESTINE

YEMEN

SUDAN

Our Inbound
Strategies

LGA is continuously expanding and growing into a wide range network with a strong accreditation from the three major health authorities in UAE, Health Authority Abu Dhabi (HAAD), Dubai Health Authority (DHA), and the Ministry of Health (MOH).

Our Outbound Strategies

LGA has kicked-off our outbound strategies focusing on leisure travelers. We have an impressive network of medical providers all over the world to protect our clients in case of an emergency. Our policies encompass both health and travel services. We assure our clients that we provide the highest international standard services. LGA has formed a powerful worldwide alliance and partnerships with the major private hospitals, clinics, diagnostic centers, locals and international air and ground ambulance companies to ensure that all of our clients are accommodated and provide a perfect healthcare journey in all parts of the world.

OUR CAPABILITIES

01

MEDICAL FACILITIES

SoloMed Polyclinic

As in keeping with our vision of providing a complete, convenient, and speedy service, we have launched our new facility, SoloMed Pharmacy. We provide a full range of medicines, including supplementary medicines, as well as hygiene products and daily healthcare products.

SoloMed Pharmacy

SoloMed Polyclinic is a private medical clinic group that is dedicated to providing the highest international standards of medical care, including in-home doctor’s care which is located in the 3 major Emirates of UAE: Dubai, Ras Al Khaimah, and Fujairah.

02

DOCTOR 4 HOME

Doctor 4 Home is the first company in all emirates of UAE that devotes their entire service to providing on-call doctors and in-home health care. Doctor 4 Home is a premier service staffed by fully licensed medical practitioners who are made available 24/7.

03

HOTEL & RESORT MEDICAL SERVICE

LGA Assistance provides round-the-clock services all over UAE, supported by a dedicated communications center. We have certified medics who operate our state-of-the-art ambulances, which are equipped with the latest technology. Our services are internationally accredited through the Joint Commission International.

04

BASIC LIFE SUPPORT & FIRST AID TRAINING

LGA Medical Training Team can provide the training courses accredited by the American Heart Association (AHA) and the Emergency Care and Safety Institute (ECSI).

05

TREATMENT ABROAD

LGA Assistance is a UAE-based medical travel facilitator for international patients who wish to visit the Middle East for their health needs. Working in partnership with medical facilities and patient care services in the Arabian Gulf, LGA acts as a transparent link between patients and medical service providers offering affordable, rapid access to a wide range of high-quality, personalized, and safe medical solutions.

06

TELEMEDICINE

LGA adapted a recent development in medical care that uses technology to help save lives in critical care and emergency situations, and provide health care services to a patient from a distance. We will be launching our Telemedicine program in the first quarter of 2020.

OUR ACHIEVEMENTS

Percentage of cases

MORE THAN

48 370

CASES HANDLED

MORE THAN

10 000

PROVIDERS

OUR TRAINING PROGRAM

Fun in Learning! LGA Assistance believes that adding fun to learning creates the best educational experience possible.  LGA Learning and Development Team brings enjoyable training sessions to all LGA front-liners and leaders to a higher level, so they all have similar skills and knowledge. Aside from the New Employee Training Program, our team undergoes several pieces of training to shape their behavior.

01. CUSTOMER SERVICE REPRESENTATIVES

02. MEDICAL ASSISTANCE TEAM

OUR CONTACTS

FOR ANY ENQUIRY WE ARE READY TO HELP

Main office Phone:
+971 4 551 7554

E-mail:
lga@lgadubai.com

Fax: 
+971 4 551 7611

Dubai Head Office:
Elite Business Center
2nd Floor, Office 207
Al Barsha, Dubai, UAE

Ras Al Khaimah Office: 
RAK Ceramic Building
3rd floor, Office 1
Al Hamra, Ras Al Khaimah, UAE

OUR NEWSTELLER

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Life Gulf Assistance is an innovative medical assistance company with a high-performance track record that was established in 2004 in Egypt. LGA is a leader in the medical assistance industry, and expanded its network to the GCC in 2013.

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